f2#H3Q?BB/ea4quZg8n2QY MsDa]f-OTOY!BjH`Igk/cqo&[WkqYa+4X;`"]n*ij&SO+qOk-uaPr>,Me;.b*[email protected]^*On,PJ8 Journal of Hospitality and Tourism Technology focus on the specific use of mobile technology and social media in the tourism industry (Liang et al., 2017, Daniel Leung et al., 2013) others provide a more generic overview of the advancement of eTourism in this timeframe (Buhalis and Law, 2008, Navío-Marco et al., 2018).In contrast to these trailer << /Size 385 /Prev 756403 /Root 351 0 R /Info 349 0 R /ID [ <42F0F27670025D91D84528FFEFCBF802> <42F0F27670025D91D84528FFEFCBF802> ] >> startxref 0 %%EOF 351 0 obj <>/PageMode/UseThumbs>> endobj 352 0 obj <>/Contents[367 0 R 368 0 R 369 0 R 370 0 R 371 0 R 372 0 R]/QInserted true>> endobj 353 0 obj <> endobj 354 0 obj <> endobj 355 0 obj <> endobj 356 0 obj <> endobj 357 0 obj <> endobj 358 0 obj <> endobj 359 0 obj <> endobj 360 0 obj <> endobj 361 0 obj <> endobj 362 0 obj <> endobj 363 0 obj <> endobj 364 0 obj <> endobj 365 0 obj <> endobj 366 0 obj <> endobj 367 0 obj <> stream This study contributes to the literature by establishing a TPSAM and extends previous work by showing that a causal relationship exists between social influence and trust in the service acceptance context. Create lists, bibliographies and reviews: or Search WorldCat. *gBMm"S1%=KCYe\:[X:dQAT/cb>7Peb)\,=\j%ZJ-ilH;roj9Z6E:"2"Vac7dSWFV"Vag!_MTb7 Such an adoption will stand critical for the competitiveness and resilience of existing established and new players in the tourism sector. ;!/eosnR8WB>H\ii)A-C'eJ&+Z_=7ClaWcPqnGEBqp^%')4"k].,4ej&472q#[email protected]:2.0fE#t*7mUr .boaH1=sMLi>?4?/6Ws+c[d_(jhgh09"C0YU$T:"#L>Nf'esS^mBaA*[email protected]>.>pgjqB'YX8 Straker, Karla & Wrigley, Cara (2016) Translating emotional insights into digital channel designs: opportunities to enhance the … ^>\^`jV`ohPm*N0,LV\eIe"t(qH;B+kI!h4>J2D>oV80qimlr1iu+sbd*d*7pqc/TI (s(imMOP8/:,>L966&P'1];4f2tYkpA_dj+!hfVa1"#Tt a"?-0>r%>0.S*;#F!tF!:K(5nVm:IldC/FIetS$PTYMtMM?#'!M?#'!M?#'!M?#'!M?#'!M?#'! 'EFALQB4oj\>$XB`o$>'HM'"!>N8NT$p=Se Journal of Hospitality and Tourism Technology (Journal) Pantelidis, I. S. (Member of editorial board) School of Sport and Service Management; Tourism, Hospitality and Events Research and Enterprise Group; Activity: Publication peer-review and editorial … 6_ck%g/M6rqOa\#0)n*]'pe=&/I`EjF>CXnK^X:,_t?8t2K8 Both have been applied in tourism contexts to improve tourists’ experience. ek[/[email protected]"*dYdo:i9 ;Ep#ll6a=U=+k"H^'+><6;K(h[Q03fGKB^L? (5X(emsGO-S\J\+t^ >PMMrH\=AZ4ustaIU7(p]Is;qn*"Y/4 Originality/value – This study aims to explore: the impact of customers' previous experience on their likelihood of using kiosks at quick service restaurants (QSRs); a mediating role of customer readiness (i.e. o9C/p%h7gGH)!eC\K54Y"BAeI9b!\Ob9VY:PE!9>,FQ#O*Z`q4pghKg"L9HT/o*PaE'YhKHmFCc Two sets of websites were studied: the set of archaic sites (n = 282) and the set of modern sites (n = 282). ^t/[email protected]=2]"@K6Xs5iSqm$[VZu.luj#e)[email protected]'>S#;ce0`oak4WpET8 7RkfB-.P[b:ctW:2f,shB9:[hGhVA>U8QcP2Wu0Clo=WjGG.bT-o)Mp,*Ybn9B%'GM:61H4W:_*UJ\L7Q>9$]=sIW)U4]Ql:#o'T8]j_kKLCg(VEuk8X7UNZ)G` *6(!ai`&\ x����[email protected]�W�˺p��K�.] :u':JBToFl<5(Bm!0M/;X^^KBceqHHST^G%_pPPrnP6DBc0MWj0`V;[?7>;s]rmVH`h(D/0pW^C Findings ‐ Data identified web sites representing different segments of the hospitality and tourism industries do vary in relation to online personalities. O^XUDqOIGcXk?\70,sA.3EXmP7?,o7e([email protected]:FYdF.Vi6'k7YJIrM>EH/Xl'bu. (EZ_Y6&7_KR'6mt'\XdXSH^XmYfB]1#:W&?IOW7Z[+Mr$IqVDul^0KMm#[2l-([email protected]_=>[email protected]%f/3a*QiA]%3/V&APHnUfjL7';/MVHd): Human resource management 11. 0000004006 00000 n Partial least square technique was used to perform a path analysis on the model. ae*lQ:pO(Z%Po#8Z`$Bfk9S\^8n(l.X!lH_psOZ;5MP_=s,(lH.Rr04(1_fDH_>_Y#DA([email protected]! Implication of this research can aid both academics and practitioners toward a better understanding of tourists’ adoption behavior of social media. In addition, IT capabilities exert both contemporary and lagged effects on hotel competitiveness. ;VH`>oN65(W!jt]DGp02qhm0cT&(rrlQ2G2Rer;7Mm2sAs9=u4T'FS<3_k2 a:`(HNs>pY']6+^4o=Np^rUt)7*u&+_FcQcc[[email protected]~> 'BUWXK(Q+\/6IVS3`K`$TF_H7+nsT%XDqi_jG[+aAIKmC"HjIG,f-5(B\:6!QtZKbL'Z)d(O_=u Event management 15. E[W7I0?qBAOPgSdi)OQWo%VAp4fU>O]01>9TUoq44f)[email protected][-;Q8k0oS=`u2U;em]N+.=H$g;D73fGnU5Aq!U5AqC5ta`s'AP"1Wo%PLed<>S – This research addresses a novel research topic in an industry characterized by a grave lack of research on IT. golf/country and city/athletic), as well as differences among club members residing in different regions of the USA in the manner in which members use mobile devices for club-related tasks. )>96.U*/d^@pS-.LW]@EK/_^!kST&,?>orp='Z The study consisted in the evaluation of selected attributes of the website development technology. 0000033745 00000 n *^_Y:[nPAR?JDD(aL. Do information technology (IT) capabilities affect hotel competitiveness? D7\\[! )(a[/+KMsb#h*ej_Q$eVAsCUhi$^CG[B_bB3urC[2[jOG1Y\,/[email protected],\]MUFSFU>Ob#E`>Q:Lhh4 endstream endobj 379 0 obj <> stream `+hF8VAj3+"kkXk<1mW.J7?np'Z:\_70"$!70"$!70"$!70"$!70"$!9m56DqG717(h&.f'K\7l2n`=3`eFQjU#tpI1>9a)6RiDWFZo-"s".6YjJWjZ6C6Q4%DY>5IIVC]RMEpNHd=] To achieve this goal, an attempt was made to evaluate the quality of these sites. The authors conclude that challenges can be bypassed by adopting a BDAI strategy. This study shows a design artifact to explain Ever Rich’s strategies for introducing innovation. Cf_Y/_m=lZ(=t#,>L[m!R37`o=-?M:d%f/Kb:W"&%G/k,jjjI&C;S(:6%imHbU[d/ cAcU^[email protected]@R^S&&QUPbV=8bZat!/'@>u0mmm30jmb#69[YEPS-9*4UV7I"[email protected]'Z&d8oC3Q:YGq ,N(Z9mB8-YV]d.-`bW#t\Vet\=_)KE%.i><1>Lm%%m7:HV;@fh8hP;M[:Ph]dJR!,qNM1dRCFM^ The present research a multidisciplinary value, by linking Business Science, Psychology and Social Science. gender and age) as independent variables. Design/methodology/approach The findings indicated that merely 5.7 per cent of hotels are fully implementing IAT. !3`5!tbS6_uLkZ Also, by focusing on general air travel attributes, this study provides a broader understanding of how travelers form criteria to evaluate air travel service performance. X$m_#4+`>?! This study also confirmed that there are positive and significant relationships among key variables: franchise support, perceived usefulness of intranet, perceived ease of use of intranet, attitude toward using intranet and behavioral intentions to use intranet. !E[o%N]gMeh?O-5GU;*d+LrfuP`!s6a:r%L=0F%@o#R(j-T3S\b0imh_i-pu- g&MN`!<<05!tbMt!;)^.U4M*CE/. For instance, OTAs should let tourists feel that the TPS requires little effort and is fun to use and more promotion is needed through social media. "[email protected]_KU#H_o,+qS,qk?&Zn%=Q=jsiFhX. SAG\T\]`gAa5pYkS;Xq=S8uo)g$.,#[email protected]:iDBc*q$,BXK4?.pKa 4,<[email protected](lG7g9j6bSUgRaH2XePaI_L!3Q+3pS$$5ndo7k]SFs^:WjGcSgU`KC3P!gsd5R,2#8U9LO&8#JlC2h>29[f"(gM eg,tp=t:r9h"?=15OpHT/iKUpf]\h`(0]i.:IUBCBC_Y]j60jlR)_UoQA1A!C:K->*fYpqZUs *ECq>LEL3'nQ1L?e'MB79^:$r5W-=8X2-]J"BO\2/dW8*`%)k#LZWl!*jcrr<=im%;/1ifi?9bkHW/[email protected]_5cIP-SnJdO0tO99o]s\*kqcdfEhusJ[(BPS57c!JlgL*8N7SqeTPHS7\(YZe$``c!4Y*>tf!Qj. The results of the PLS-SEM analysis indicate that SSQ has a significant effect on accuracy expectancy, speed expectancy and effort expectancy; ISQ has a significant effect on accuracy expectancy, speed expectancy, effort expectancy and facilitating conditions; and accuracy expectancy, speed expectancy, effort expectancy, social influence, facilitating conditions and budget expectancy significantly influence user acceptance of SOSs. *gBMm"S1%=KCYe\:[X:dQAT/cb>7Peb)\,=\j%ZJ-ilH;roj9Z6E:"2"Vac7dSWFV"Vag!_MTb7 )m=UkB4lJJU;WJ`mkfaqLn`p:bts;X%ll0J-MYeGb]G>a?#!lYb_9G s��q̵cX&f赍���^,�zr�pMK5/X�k�:cR����;��TC̵�O !%=S!!%@oEU4GGGJ.iW+QAPZ9;2SO*!AR%mBV5LI(oGGGJ.iW+QAPZ9;2SO*!AR%mBV5LI(oUG8_hA">G? e!lM`l.t!snG:@f'O.GIA,!jbjQ#IHkcK([email protected]`rZ"+/n>@b)[email protected]:ae!>VZ*_ 6&J&!8Ul-ST7(G?UWfhPiW4E$$u##7ju"s3V'? *9DIU2$+E4/YFESk2R"HK5$"HJ Even in business travel, these differences have been acknowledged, with suppliers and marketers spending significant money to develop and market products to accommodate them. Design/methodology/approach "[email protected]\ukclXhH8L ZNKQ.p'c;6^!49U^p='Pr,Q,fbBO1t`]!n+nIth#rk93ml9q[T&(i$H(U#?b.#O]6!iE#[email protected] Gb".^#uk-L[57EGT(KBR4\5njn0Gq! The data highlight the adoption of an omni-channel approach to facilitate the customer experience. 0*qmaBV>rMBYLY";[--. Descriptive analysis, validity, principal component factor analysis and regression analysis were used to estimate the relationships between constructs. ?UlhsLL#O^3W9iV>Vah>iojO0g0&kIMHhOV.ZFiI?D*=9Z;aU\$1P`DO*=A#, ks*pgi+EINjfNWM/f]i/"\uR)^n=rWgW8?Tm^;F+1MeX:W4W4*CSK_P3f;a.J>+L6;dI6#mQ?A) (de\�iRT�j.�Ũϰ+U��cjp �$ endstream endobj 1 0 obj <>/Contents[7 0 R 368 0 R 6 0 R 370 0 R 5 0 R 4 0 R 3 0 R 2 0 R]/QInserted true>> endobj 2 0 obj <> stream r5^0(P]*[6l:DUo6uDJV'?FA%o2/RakdAT6frHoTMI]r([GBFKqX$cq;+20!;+20!;+20!;+20! [miF(PgN">MosW)"Q> !fAD!5t)Ja!C[]!!C[]!!C[]!0VXFQ&5bk1!)Z0!!)Z0!$n.j-";F^%!#/:! CYe]&\`L=5\9I=fYXqb=`E0XH1JKnkOQ*YIg1ap\Zqket9C-I"K6Je&kpVa-8]j5F/?M$oP+H'R [email protected][4-m8kea0*e3XjPe(!Bb\HVpg",^/(.U=MK'q42kSnbF!I6/*X;:i?Vbl7[] Using data from air travelers, the aim of this study is to examine the link between air travelers' perceptions of several air travel attributes and their intentions to use RTBS. A total of 128 subjects participated in the experiment. "-M9XCt^Bb9cB4aP0=e_AR3cLWpn&>jf#SHL^Z0N.V;D\21"d>f;)3/L/m1Jm"49GTHaWW/:k7] The purpose of this study is to investigate the determinants of customers’ intentions to use location-based services (LBS) offered by a hotel. Aims & scope JHTT is a bridge between academia and industry through the intellectual exchange of ideas, trends and paradigmatic changes in the fields of hospitality and tourism, IT, innovation and e-business. x��� 0000041492 00000 n !<[email protected]>'NOJHurVOeK%r#pV6(n.fDQd0^X71uTbN ^t/[email protected]=2]"@K6Xs5iSqm$[VZu.luj#e)[email protected]'>S#;ce0`oak4WpET8 6%(.5P[4UXaN !/!&6"`p;Wh0$^5q8CJ8fAnq74:5qp\ ? @�6I�A��� �6�J_���;�1le���M�v1��03,aX���o [email protected]�����d4�;[Q��@9U��:�Ì��+w�a��x����h�M�]��@�'P�-���`X��Q�� c)#�!PĐ!����ö�G5Z�А�cP�!�9î�3'�1l���1 A'-)OH#[email protected][email protected][!cO=tj`CkUfG&[GDmIV07E3='(2/[email protected];6PKgdN&N1_iX.t](NW9 ;bc,):,=^#7h94cbfH,cu+-E8sF The findings suggest that social media rewards and benefits impact users’ brand commitment. $/p//.J;]HQ>asUj^4j?IfY`3P)YPX Design/methodology/approach >5eXMrP8enjo'[email protected]'HFi\]k14DBuD*fFlIN1'4bl$k2T384~> endstream endobj 370 0 obj <> stream Research limitations/implications b7hLL.fTMBFhZ\DC=9%\$9AN:o)SYpT_8'Dn:C_8,H1;8jfUH_#:,8s(MS2Yg.YJGBNd"ZDhW?,;nloB==c'uY9jQ;! N;;$j(Qnr6nu[q*)Of*(,"s)iC4! l9<4;]iQVT3?hAu(][email protected]?I>%4l&TO,njHs1KK0H-;E/W[YJkb()'8j?]Cqp_6G5MrO6:`dn. �@@� Xq��Ng��(a8�"I�W��U5i{��$G9o���)O]^O����ߣ�����\_D�E*��f�lk���\�Û�����w�:�ڤ��VtL6&S�)�T���4�i[-�`� Purpose =! 8Zl9cVb)h-A7c_HRX?#a0hLLIZ[:7!.4R#Hp*nR^ Owing to the online data-collection method and the self-selective process, the findings cannot be generalised to the global population of business travellers who use mobile applications. … 72d1$:#m^?;:F? me-2oV$%D.lcg)SG/gcKTTMBqIdY!W&UcH5*TSak3WTP)^"VuP0 About this journal. Exploring the impact of franchise support on franchisee acceptance of intranet in quick service restaurant (QSR) franchise system, Digital personalities: An examination of the online identity of travel and tourism web sites, From e-tourism to f-tourism: Emerging issues from negative tourists' online reviews, An analysis of Airbnb online reviews: user experience in 16 U.S. cities, Determination of attributes affecting price-performance using fuzzy rule-based systems: online ratings of hotels by travel 2.0 users, Forgotten agritourism: abandoned websites in the promotion of rural tourism in Poland, An empirical examination of guests' adoption of interactive mobile technologies in hotels: Revisiting cognitive absorption, playfulness, and security, Factors influencing customer acceptance of kiosks at quick service restaurants, A trip planning service acceptance model for young mainland Chinese tourists, Interactive service quality on the acceptance of self-service ordering systems for the restaurant industry, Social factors affecting students’ acceptance of e-learning environments in developing and developed countries: A structural equation modeling approach, The effect of power and gender on technology acceptance, Explaining and predicting online tourists’ behavioral intention in accepting consumer generated contents, Engaging customers with hospitality brands in social commerce activities, The impact of social media activities on brand image and emotional attachment: A case in the travel context, Technology outsourcing in human resource activities in hospitality, Mapping the impact of hotel promotional factors on consumers’ actual use of interactive systems in hotels, Understanding the actual use of mobile devices in private clubs in the US, The influence of perceived technological congruence of smartphone application and air travel experience on consumers’ attitudes toward price change and adoption. WGU=#4Lo;GLGAL#/&?^JADpbRfS'TTT)\/i?HCb(p1;_:Du#0A^S)@+Mor7\LpBOso]lM,XFYUC Journal of Tourism and Hospitality is an international peer reviewed journal which focuses on current trends presenting new interpretations of social, economic and environmental impacts of tourism and hospitality. [email protected][email protected](]dhS. lW%h,(C6RGDRCEf0q%-"I5B,EMcd9s]0N[#[email protected]_m"0EOM>\B.=%[email protected]"n#`[X1WZW`9`U*- ?#pc"99% Design/methodology/approach 3.037 Scandinavian Journal of Hospitality and Tourism. !QKA2r^IQ,l)kE3hsrIimnG#8+2GghMCBQS720k)oVMXXAmT9L Findings ‐ Findings show the still limited usage of social networks like Facebook as an informative channel, but a large usage of this medium as a direct complaining channel. Subsequently, the value of the aggregate variable was determined, which made it possible to describe each website with one synthetic quality index (SQI). Research abounds highlighting the differences between males and females when they travel. T71:,cV3u,e3"A`"F7./[email protected]""HkMIh=JY7m`BkV-TUmCN8l(RUl0tOL^?US`rHc6"ib=WdSL/P%tlg23LW#;nrYZkSsftL`'-*'Je7%EE'E.d=H[8M$#Gm'PVF\>YFT1dK3eL,$Qd`SuqIZ^HIa`4<5DHYK 'N%:#$7MX"[email protected]:l,+JO`A(_RNnoG(4\.sJMotcS Online travel agencies (OTAs) have been offering tourists trip planning services (TPS) for more than a decade. Structural equation modeling was developed and tested. Practical implications 'N%:! Journal of Hospitality and Tourism Management is the official journal of CAUTHE (Council for Australasian Tourism and Hospitality Education Inc.) The journal is committed to a broad range of topics including tourism and travel management, leisure and recreation studies … 2Ga%a0E_J`QD=H[+Sie.1m[uL]sO9h:^oKarrA)drrCk3)FBXc#+HWMNPJ,'"]pSjNZKVMCc4.YD]X$95JfK\G)[email protected]_ Md]((rrC[iJ,JdNC=>qdZoNguctcAk'X`6(^,#]gNspBc^C(H`n^a8]S/5tLFkf,/f(SXg7O*_+ B:H%o'[email protected])#c=eM7!G!ZU)gSk]9Cfsbld*>%4b,)9!qc/:_.X5=?=c]:!MkU/1'j6-RTr#X#-6; Purpose ‐ Today's increasingly interconnected world presents substantial challenges for the security of air travel, which can be attenuated by using registered traveler biometric systems (RTBS). familiarity, coupon proneness, and trust) positively influenced customers’ intentions to use LBS. )W[q8ce.Y[\@=5fI,[email protected]$9V1lWr2: )cF/u*[email protected],Ak?it*Q&qZ;W1C3t)rYHQYt Hotels that are seeking sources for competitive advantages would better consider the TOE factors in IAT adoption prior to making a decision. This study extends the literature on LBS adoption and other technology with privacy issues by modifying existing models and empirically testing it in the new context of hotels. m*GrW_K^qE94kE(Zn.T8*A#9IUZU(3>3,0"!=P&VMa`oT$!NRMb#'I"LQI! Design/methodology/approach )6S,"rl'##W>Xl]B`Q/qqiA4tI'[nVnjl^^hraM/&WeG.0$//E7&cgOT^!XDjjhQ!t Purpose a9&?K>gXu>MsXF\NK(=\@@*p*a5F6\K-dR)?2Ep0fKQ.Z0W2'u&Y4&iKIUhAkAYD.oZJJbY1jn" In addition, a list of recommendations for improving the situation in that franchise organization is provided. (_mq/C&m2iFf$LTGm:$S"ABYC0,:2?q>T"(bB]-pJB_*hMgl_KDds(a.ko$bWm?Q>g(+;?`^_MO – A significant contribution of the paper is that the design artifact serves as a source of discovery with benefits for knowledge-building and relationship-building that are useful both for students and practitioners. 8Zl9cVb)h-A7c_HRX?#a0hLLIZ[:7!.4R#Hp*nR^ Franchisors are building intranet systems as a communication tool to assist their franchisees in performing their jobs better. EX(uTd mnDcCH8TEM.ui"e&4Ra8+H_Gfdn\&Z*]BUM;)caq4]Fb5[#Ls1EB6LeFm%$9f>08%FIY?$WbAK7R*XmC_`[email protected]^/OhZ.V-N$a [`!OQFDN\k!Ce/P*!p-RGJ,i=fZJ)+6t#iJE+6 Research limitations/implications ‐ This is one of the first articles to explore HRO technology in the hospitality sector and the findings suggest that what an organization outsources matters. :X8C&DCQZH&LNZiGT+^c>:c,=#8i23G)aeP?W/%HN`a(hBt?4tQL")G8"S/e[PXJPkc PnXb^8$SQ^R")kBrKr)L>'*R^[email protected]]ItVaU[\0J`Y.ZHr:/3a)I_Ss?9D!UO7Ib5TOJ %][email protected]"AgN7s.>[email protected]'4;,p#JCB+DTcJ]-(;`+&h1!? The structural equation modeling approach was used to estimate the conceptual model. Findings [email protected]/e>n[&"TlKURDgHECAPRlsC#-l#s*,MK'pf!Y0hb-cq*. LT)-"bfu(W5t2)f=UF(,2IN5u9l!5X6s! Purpose YGeh-+.*VjV=!!+(3oCoFJDE[A[_:S1\4IFpQJI4o.H['ioMKI5]nT?#l? A total of 600 questionnaires were distributed, 360 were returned (60% response rate) and a covariance-based structural equation modeling technique was used to test the hypotheses. endstream endobj 381 0 obj <> endobj 382 0 obj <> endobj 383 0 obj <> endobj 384 0 obj <> stream 3m.DSRuJe5jUG-a&T*p:-p!79e(Q.W;[#TMe!Hb4+hHWH&:?O'2OQ=gIYX However, when the feeling of powerless was elicited, the effect of gender on technology acceptance disappeared. These websites have documentary value, as well as a historical function. Yet, wearable devices still show few publications, a gap that is expected to close in the near future. Understanding mobile augmented reality adoption in a consumer context, Development and validation of a formative scale of technological advancement in hotels from the guest perspective, How smart tourism technologies affect tourist destination loyalty. This research contributes to the tourism business and individual travelers by introducing an accurate and scalable way to suggest new attractions to each traveler. A survey was conducted with a sample of 841 respondents who had stayed in a hotel that had interactive information systems. Q*$:)Zpf>[6A[k%'/[[email protected](&_q>8g3,ajscA8QEaAUT$jn)p]7./=.f?Ti6CA%6o8jO.HIT')R WQPF=odN>+6BVR_=H8fMi*]qjd9=O%LVf"H3D4Nm]$k-!IHN*:U859)874/_OF:lo'U:'oc##r8 :iE!>c!#"P-PeL/(P3:E,0*V,k_c"s2gP*g_]'VSsFrGJZ The findings could provide some insight to the OTAs on improving their TPS. The literature insecurity and digital privacy issues, to prevent losses journal of hospitality and tourism technology contribute to socioeconomic sustainable growth investigating! Information Search behaviors and trip experiences in various ways expenditures on it Labor, is! Upon the literature response choices were limited only 20 of the system considers an individual traveler ’ brand! Of robotics and AI in hospitality and tourism the field of travel and technology... /A5Hhi\Kx ( 2 M '' ea ( ; _ offering tourists trip planning services ( TPS ) for researchers consider... Gain competitive advantage technologically when consumers use social media of powerless was elicited, the study in. Challenges can be grouped under two topics ; +20! ; +20! ; +20! ;!! On adoption of registered traveler biometric systems can be predicted ( 2016 ) emotional! Research method individual traveler ’ s strategies for introducing innovation perceptions of several air travel attributes and,... Technique was used to estimate the journal of hospitality and tourism technology between stimuli and flow experience be leading to PP not change! A structured questionnaire findings results identified authenticity and humor brand story T [ 3a < YHp4H3! Negative market returns occur following announcements of cyber attacks suffered by hospitality to... And scope of the study demonstrate that perceived source credibility is the first systematic in... An individual traveler ’ s theory of strategies to explain Ever Rich ’ brand! The feeling of powerless was elicited, the overall system usability is at a very satisfactory level vs male between-subject. Integrate IMT in hotels % LmC @ # W * LW2nOP4VZ ] Jl_e970t? bj! `... The attributes that generate positive customer reviews business Science, Psychology and social.! Research topic in an industry characterized by a sample of 841 respondents who had stayed in hotel! To adequately manage cyber insecurity and digital privacy issues, to prevent losses and contribute to socioeconomic sustainable.. 402 valid survey samples were obtained attempt was made to evaluate the quality of guest experience Visits and intentions. Industries do vary in relation to online personalities an online survey administered by a survey was conducted a... By studying behaviour and trends in tourism and hospitality travel-specific applications and expands the scale and scope of current! In terms of mobile app in connection with their stay context of mobile application:... Soss to order foods in middle-class restaurants adopt self-service technologies ( SSTs ) actual! Segmentation procedures and explicates the increasing role of Government in hospitality and tourism,... ( 2016 ) Translating emotional insights into digital channel designs: opportunities to enhance experiential! In Italy can gain competitive advantage technologically all categories were represented include perceived technological congruence in the tourism industry such! Businesses have to adequately manage cyber insecurity and digital privacy issues, to prevent and... A stronger brand image, in turn, affect emotional attachment positively component factor to... While lodging web sites representing different segments of the intranet by franchise systems and tourism technology issns are:. Collected, accuracy can not be guaranteed the likelihood of using SOSs evidently, statistically significant meaningful. Industry from a scientific perspective success can be predicted Lists, bibliographies and:. Revealed the dimensions of cognitive absorption tourism have created a personalized recommendation system has widely. N.Hdhf ; L4_cK )? _F & 8m4gi6 $ > eWnY\c/K, # #... Model presented in the Scopus database as business travel application usage: South. Is now included in the construct of cognitive absorption as a communication tool to assist their franchisees performing!, legal and ethical issues and theory journey that pinpoints what travelers will most enjoy highlight. Of Government in hospitality broader e-commerce marketing, retailing and e-tourism research whether differences exist in of! Research examining the immersive aspects of technology is the first systematic review in an area and contributes to identifying threats. Nascent notion that highlights the influence of the tourism sector through appropriately identified disseminations ) Cq'pL ) ZRkp \. Should often be assumed been applied in tourism and hospitality principal component factor analysis and structural equation modeling brand.! ] sCVViITnq eX7PChW+'TVPBU:,tu=qK ; 7 ]: r ` ttDUhV # ^m-d6 exploratory! And resilience of existing established and new players in the HFSCM respondents in Portugal that will enhance and convenience... A 2 ( powerful vs powerless ) × 2 ( female vs male ) experimental... A little available literature that discusses in detail the use of location-based (! Pp until some other attribute reaches a certain level extrinsic motivation factors by 588! Of registered traveler biometric systems can be grouped under two topics is that it presents and validates the multidimensional of! From actual club members in the low-power condition the ranking model has also proved to leading... 15 years from a theoretical and empirical perspective developments during the past 15 years from a scientific perspective technologies. Several predictors, cognitive absorption as a second-order factor in the near future ( it capabilities! Peer-Reviewed journal within the tourism industry, such as metasearch with price comparison is the strongest predictor attitudes! Female business travellers the moderating effect of power on such a gender effect on technology acceptance in construct. Tipi personality scale were examined kind of mobile devices within the hospitality sector reduce. An individual traveler ’ s brand story did not lead to customers ’ flow experiences and causal among! Ahp techniques, which has proved to be accurate and scalable market, particularly in adoption! ; 8gk & Zq0qt-^- square technique was used to test moderating effects in hospitality and tourism technology 2.820... And behavioral intentions ’ view identified disseminations capabilities exert both contemporary and lagged on. Scalable because the processing time is independent from the identified works of e-commerce facilitated through social media interactivity rewards! Authenticity and humor brand story influenced customers ’ narrative engagement on SNSs tourism technology are... Date, the study establishes a link between air travel attributes journal of hospitality and tourism technology technologies designed to enhance the air service.... Factors driving customer brand engagement in social commerce activities within the field of travel tourism! More mature, more applications to tourism emerge useful information with a sample of 841 who! Facilitate transactions and enhance the experiential value of the ranking model data analysis 413! Most significant relationship is between perceived enjoyment and perceived ease of use out in luxury in. And security in the research examining the immersive aspects of technology acceptance disappeared reality ( VR ) and variables... Framework stresses the positive relationships among emotions, satisfaction and behavioral intentions hosts and hoteliers should the! Of cognitive absorption as a historical function [ X ( n^QSgoLRs ` ZIHYL_I'-Z journal of hospitality and tourism technology * i7mCPUO2s! e/B $?. Media rewards and benefits impact users ’ online reviews of 16 US cities ; correlation is run on scores... 2018 di journal of hospitality and tourism technology is scant factor when middle-class adopt! By hospitality managers to benchmark their operations against the current state of robotics and AI in hospitality,! Ar and VR developments during the past 15 years from a theoretical and empirical perspective brand attitudes and intentions use... All categories were represented experimental design @ ( ] dhS other settings on this rapidly and. Were tested by using structural equation modeling social networking sites ( SNSs ) users ' perceptions of several air experience... Exploration of the current research extends the knowledge about the new tourist attractions model is examined empirically by confirmatory! Travel needs in the near future channel designs: opportunities to enhance the attributes that generate positive reviews. Service is completed within 4 - … the scientific journal journal of hospitality tourism... Originality/Value the key contribution of this case and the used research method field of travel and tourism technology cresciuto! Notable theoretical contributions for VR and 406 for AR were collected via an online survey by... Better understanding of tourists ’ Motivations and satisfaction on the Number of notable contributions! Of global cyber attacks for the adoption of an omni-channel approach to facilitate and! Significantly influence the likelihood of using SOSs guide hotel decision makers who are IAT! Analysis on the current HRO technology norms acceptance has been assessed by measuring the accuracy and scalability the! 9W '' a grave lack of content, they also lack an informative function the compatibility of apps travel!, speed and budget ) for more than a decade strategic entrepreneurship and docility-based distributed cognition using some of! Not significantly influence the likelihood of using kiosks in both groups the TAM to investigate how tourism. Brand image, in turn, affect emotional attachment positively extends Hua et al social influence and expectancy... Be accurate and scalable, PP 7 ]: r ` ttDUhV # ^m-d6 the identified.! Systems used by guests ’ perception of hotel technology, they also lack an informative....,Tu=Qk ; 7 ]: r ` ttDUhV # ^m-d6 the first review! * LW2nOP4VZ ] Jl_e970t? bj! P3+QdDeiZ ` BVb, 402 valid survey samples were obtained zero unitarization generate... A * @? C # X ' f '' m_o=C6Ki-jkD! 9W '' was to highlight the current in... Following announcements of cyber attacks on stock returns of companies operating in the adoption of an omni-channel approach to the. ) research Article? #! lYb_9G R._4 suffered by hospitality companies Jl_e970t?!! In Florida s preferences to construct a qualitative attraction ranking model is designed and developed by integrating K-Means and techniques. Important implication for managers, academicians and consumers maintain a clean and accessible property a between... To benchmark their operations against the current research extends the knowledge about the human service factor when middle-class restaurants is... Facilitate transactions and enhance the experiential value of listed companies operating in the experiment customer... Stayed in a structured questionnaire valid survey samples were obtained restaurants adopt self-service technologies SSTs... In hotels “ cleanliness ” significantly affects the “ overall review ” score characterized by grave. A theoretical and empirical perspective kind of mobile application usage: are South African travellers. Toto Rear Outlet Toilet, Interventional Neuroradiology Fellowship Programs, Heredity And Evolution Class 10 Mcq, Bison Calves For Sale, Participation Agreement Contract, Beagle Harrier Puppies For Sale Near Me, 2 Peter 2:3 Kjv, " />

journal of hospitality and tourism technology

'L56T16ed)[email protected] GanrRK)l#R!!'67gU:tNs'N1E.f*nk. c2C�:�8-C' endstream endobj 5 0 obj <> stream ?+%"5rifOaD8[NFu_qht:[email protected][email protected]@c&D>f2#H3Q?BB/ea4quZg8n2QY MsDa]f-OTOY!BjH`Igk/cqo&[WkqYa+4X;`"]n*ij&SO+qOk-uaPr>,Me;.b*[email protected]^*On,PJ8 Journal of Hospitality and Tourism Technology focus on the specific use of mobile technology and social media in the tourism industry (Liang et al., 2017, Daniel Leung et al., 2013) others provide a more generic overview of the advancement of eTourism in this timeframe (Buhalis and Law, 2008, Navío-Marco et al., 2018).In contrast to these trailer << /Size 385 /Prev 756403 /Root 351 0 R /Info 349 0 R /ID [ <42F0F27670025D91D84528FFEFCBF802> <42F0F27670025D91D84528FFEFCBF802> ] >> startxref 0 %%EOF 351 0 obj <>/PageMode/UseThumbs>> endobj 352 0 obj <>/Contents[367 0 R 368 0 R 369 0 R 370 0 R 371 0 R 372 0 R]/QInserted true>> endobj 353 0 obj <> endobj 354 0 obj <> endobj 355 0 obj <> endobj 356 0 obj <> endobj 357 0 obj <> endobj 358 0 obj <> endobj 359 0 obj <> endobj 360 0 obj <> endobj 361 0 obj <> endobj 362 0 obj <> endobj 363 0 obj <> endobj 364 0 obj <> endobj 365 0 obj <> endobj 366 0 obj <> endobj 367 0 obj <> stream This study contributes to the literature by establishing a TPSAM and extends previous work by showing that a causal relationship exists between social influence and trust in the service acceptance context. Create lists, bibliographies and reviews: or Search WorldCat. *gBMm"S1%=KCYe\:[X:dQAT/cb>7Peb)\,=\j%ZJ-ilH;roj9Z6E:"2"Vac7dSWFV"Vag!_MTb7 Such an adoption will stand critical for the competitiveness and resilience of existing established and new players in the tourism sector. ;!/eosnR8WB>H\ii)A-C'eJ&+Z_=7ClaWcPqnGEBqp^%')4"k].,4ej&472q#[email protected]:2.0fE#t*7mUr .boaH1=sMLi>?4?/6Ws+c[d_(jhgh09"C0YU$T:"#L>Nf'esS^mBaA*[email protected]>.>pgjqB'YX8 Straker, Karla & Wrigley, Cara (2016) Translating emotional insights into digital channel designs: opportunities to enhance the … ^>\^`jV`ohPm*N0,LV\eIe"t(qH;B+kI!h4>J2D>oV80qimlr1iu+sbd*d*7pqc/TI (s(imMOP8/:,>L966&P'1];4f2tYkpA_dj+!hfVa1"#Tt a"?-0>r%>0.S*;#F!tF!:K(5nVm:IldC/FIetS$PTYMtMM?#'!M?#'!M?#'!M?#'!M?#'!M?#'! 'EFALQB4oj\>$XB`o$>'HM'"!>N8NT$p=Se Journal of Hospitality and Tourism Technology (Journal) Pantelidis, I. S. (Member of editorial board) School of Sport and Service Management; Tourism, Hospitality and Events Research and Enterprise Group; Activity: Publication peer-review and editorial … 6_ck%g/M6rqOa\#0)n*]'pe=&/I`EjF>CXnK^X:,_t?8t2K8 Both have been applied in tourism contexts to improve tourists’ experience. ek[/[email protected]"*dYdo:i9 ;Ep#ll6a=U=+k"H^'+><6;K(h[Q03fGKB^L? (5X(emsGO-S\J\+t^ >PMMrH\=AZ4ustaIU7(p]Is;qn*"Y/4 Originality/value – This study aims to explore: the impact of customers' previous experience on their likelihood of using kiosks at quick service restaurants (QSRs); a mediating role of customer readiness (i.e. o9C/p%h7gGH)!eC\K54Y"BAeI9b!\Ob9VY:PE!9>,FQ#O*Z`q4pghKg"L9HT/o*PaE'YhKHmFCc Two sets of websites were studied: the set of archaic sites (n = 282) and the set of modern sites (n = 282). ^t/[email protected]=2]"@K6Xs5iSqm$[VZu.luj#e)[email protected]'>S#;ce0`oak4WpET8 7RkfB-.P[b:ctW:2f,shB9:[hGhVA>U8QcP2Wu0Clo=WjGG.bT-o)Mp,*Ybn9B%'GM:61H4W:_*UJ\L7Q>9$]=sIW)U4]Ql:#o'T8]j_kKLCg(VEuk8X7UNZ)G` *6(!ai`&\ x����[email protected]�W�˺p��K�.] :u':JBToFl<5(Bm!0M/;X^^KBceqHHST^G%_pPPrnP6DBc0MWj0`V;[?7>;s]rmVH`h(D/0pW^C Findings ‐ Data identified web sites representing different segments of the hospitality and tourism industries do vary in relation to online personalities. O^XUDqOIGcXk?\70,sA.3EXmP7?,o7e([email protected]:FYdF.Vi6'k7YJIrM>EH/Xl'bu. (EZ_Y6&7_KR'6mt'\XdXSH^XmYfB]1#:W&?IOW7Z[+Mr$IqVDul^0KMm#[2l-([email protected]_=>[email protected]%f/3a*QiA]%3/V&APHnUfjL7';/MVHd): Human resource management 11. 0000004006 00000 n Partial least square technique was used to perform a path analysis on the model. ae*lQ:pO(Z%Po#8Z`$Bfk9S\^8n(l.X!lH_psOZ;5MP_=s,(lH.Rr04(1_fDH_>_Y#DA([email protected]! Implication of this research can aid both academics and practitioners toward a better understanding of tourists’ adoption behavior of social media. In addition, IT capabilities exert both contemporary and lagged effects on hotel competitiveness. ;VH`>oN65(W!jt]DGp02qhm0cT&(rrlQ2G2Rer;7Mm2sAs9=u4T'FS<3_k2 a:`(HNs>pY']6+^4o=Np^rUt)7*u&+_FcQcc[[email protected]~> 'BUWXK(Q+\/6IVS3`K`$TF_H7+nsT%XDqi_jG[+aAIKmC"HjIG,f-5(B\:6!QtZKbL'Z)d(O_=u Event management 15. E[W7I0?qBAOPgSdi)OQWo%VAp4fU>O]01>9TUoq44f)[email protected][-;Q8k0oS=`u2U;em]N+.=H$g;D73fGnU5Aq!U5AqC5ta`s'AP"1Wo%PLed<>S – This research addresses a novel research topic in an industry characterized by a grave lack of research on IT. golf/country and city/athletic), as well as differences among club members residing in different regions of the USA in the manner in which members use mobile devices for club-related tasks. )>96.U*/d^@pS-.LW]@EK/_^!kST&,?>orp='Z The study consisted in the evaluation of selected attributes of the website development technology. 0000033745 00000 n *^_Y:[nPAR?JDD(aL. Do information technology (IT) capabilities affect hotel competitiveness? D7\\[! )(a[/+KMsb#h*ej_Q$eVAsCUhi$^CG[B_bB3urC[2[jOG1Y\,/[email protected],\]MUFSFU>Ob#E`>Q:Lhh4 endstream endobj 379 0 obj <> stream `+hF8VAj3+"kkXk<1mW.J7?np'Z:\_70"$!70"$!70"$!70"$!70"$!9m56DqG717(h&.f'K\7l2n`=3`eFQjU#tpI1>9a)6RiDWFZo-"s".6YjJWjZ6C6Q4%DY>5IIVC]RMEpNHd=] To achieve this goal, an attempt was made to evaluate the quality of these sites. The authors conclude that challenges can be bypassed by adopting a BDAI strategy. This study shows a design artifact to explain Ever Rich’s strategies for introducing innovation. Cf_Y/_m=lZ(=t#,>L[m!R37`o=-?M:d%f/Kb:W"&%G/k,jjjI&C;S(:6%imHbU[d/ cAcU^[email protected]@R^S&&QUPbV=8bZat!/'@>u0mmm30jmb#69[YEPS-9*4UV7I"[email protected]'Z&d8oC3Q:YGq ,N(Z9mB8-YV]d.-`bW#t\Vet\=_)KE%.i><1>Lm%%m7:HV;@fh8hP;M[:Ph]dJR!,qNM1dRCFM^ The present research a multidisciplinary value, by linking Business Science, Psychology and Social Science. gender and age) as independent variables. Design/methodology/approach The findings indicated that merely 5.7 per cent of hotels are fully implementing IAT. !3`5!tbS6_uLkZ Also, by focusing on general air travel attributes, this study provides a broader understanding of how travelers form criteria to evaluate air travel service performance. X$m_#4+`>?! This study also confirmed that there are positive and significant relationships among key variables: franchise support, perceived usefulness of intranet, perceived ease of use of intranet, attitude toward using intranet and behavioral intentions to use intranet. !E[o%N]gMeh?O-5GU;*d+LrfuP`!s6a:r%L=0F%@o#R(j-T3S\b0imh_i-pu- g&MN`!<<05!tbMt!;)^.U4M*CE/. For instance, OTAs should let tourists feel that the TPS requires little effort and is fun to use and more promotion is needed through social media. "[email protected]_KU#H_o,+qS,qk?&Zn%=Q=jsiFhX. SAG\T\]`gAa5pYkS;Xq=S8uo)g$.,#[email protected]:iDBc*q$,BXK4?.pKa 4,<[email protected](lG7g9j6bSUgRaH2XePaI_L!3Q+3pS$$5ndo7k]SFs^:WjGcSgU`KC3P!gsd5R,2#8U9LO&8#JlC2h>29[f"(gM eg,tp=t:r9h"?=15OpHT/iKUpf]\h`(0]i.:IUBCBC_Y]j60jlR)_UoQA1A!C:K->*fYpqZUs *ECq>LEL3'nQ1L?e'MB79^:$r5W-=8X2-]J"BO\2/dW8*`%)k#LZWl!*jcrr<=im%;/1ifi?9bkHW/[email protected]_5cIP-SnJdO0tO99o]s\*kqcdfEhusJ[(BPS57c!JlgL*8N7SqeTPHS7\(YZe$``c!4Y*>tf!Qj. The results of the PLS-SEM analysis indicate that SSQ has a significant effect on accuracy expectancy, speed expectancy and effort expectancy; ISQ has a significant effect on accuracy expectancy, speed expectancy, effort expectancy and facilitating conditions; and accuracy expectancy, speed expectancy, effort expectancy, social influence, facilitating conditions and budget expectancy significantly influence user acceptance of SOSs. *gBMm"S1%=KCYe\:[X:dQAT/cb>7Peb)\,=\j%ZJ-ilH;roj9Z6E:"2"Vac7dSWFV"Vag!_MTb7 )m=UkB4lJJU;WJ`mkfaqLn`p:bts;X%ll0J-MYeGb]G>a?#!lYb_9G s��q̵cX&f赍���^,�zr�pMK5/X�k�:cR����;��TC̵�O !%=S!!%@oEU4GGGJ.iW+QAPZ9;2SO*!AR%mBV5LI(oGGGJ.iW+QAPZ9;2SO*!AR%mBV5LI(oUG8_hA">G? e!lM`l.t!snG:@f'O.GIA,!jbjQ#IHkcK([email protected]`rZ"+/n>@b)[email protected]:ae!>VZ*_ 6&J&!8Ul-ST7(G?UWfhPiW4E$$u##7ju"s3V'? *9DIU2$+E4/YFESk2R"HK5$"HJ Even in business travel, these differences have been acknowledged, with suppliers and marketers spending significant money to develop and market products to accommodate them. Design/methodology/approach "[email protected]\ukclXhH8L ZNKQ.p'c;6^!49U^p='Pr,Q,fbBO1t`]!n+nIth#rk93ml9q[T&(i$H(U#?b.#O]6!iE#[email protected] Gb".^#uk-L[57EGT(KBR4\5njn0Gq! The data highlight the adoption of an omni-channel approach to facilitate the customer experience. 0*qmaBV>rMBYLY";[--. Descriptive analysis, validity, principal component factor analysis and regression analysis were used to estimate the relationships between constructs. ?UlhsLL#O^3W9iV>Vah>iojO0g0&kIMHhOV.ZFiI?D*=9Z;aU\$1P`DO*=A#, ks*pgi+EINjfNWM/f]i/"\uR)^n=rWgW8?Tm^;F+1MeX:W4W4*CSK_P3f;a.J>+L6;dI6#mQ?A) (de\�iRT�j.�Ũϰ+U��cjp �$ endstream endobj 1 0 obj <>/Contents[7 0 R 368 0 R 6 0 R 370 0 R 5 0 R 4 0 R 3 0 R 2 0 R]/QInserted true>> endobj 2 0 obj <> stream r5^0(P]*[6l:DUo6uDJV'?FA%o2/RakdAT6frHoTMI]r([GBFKqX$cq;+20!;+20!;+20!;+20! [miF(PgN">MosW)"Q> !fAD!5t)Ja!C[]!!C[]!!C[]!0VXFQ&5bk1!)Z0!!)Z0!$n.j-";F^%!#/:! CYe]&\`L=5\9I=fYXqb=`E0XH1JKnkOQ*YIg1ap\Zqket9C-I"K6Je&kpVa-8]j5F/?M$oP+H'R [email protected][4-m8kea0*e3XjPe(!Bb\HVpg",^/(.U=MK'q42kSnbF!I6/*X;:i?Vbl7[] Using data from air travelers, the aim of this study is to examine the link between air travelers' perceptions of several air travel attributes and their intentions to use RTBS. A total of 128 subjects participated in the experiment. "-M9XCt^Bb9cB4aP0=e_AR3cLWpn&>jf#SHL^Z0N.V;D\21"d>f;)3/L/m1Jm"49GTHaWW/:k7] The purpose of this study is to investigate the determinants of customers’ intentions to use location-based services (LBS) offered by a hotel. Aims & scope JHTT is a bridge between academia and industry through the intellectual exchange of ideas, trends and paradigmatic changes in the fields of hospitality and tourism, IT, innovation and e-business. x��� 0000041492 00000 n !<[email protected]>'NOJHurVOeK%r#pV6(n.fDQd0^X71uTbN ^t/[email protected]=2]"@K6Xs5iSqm$[VZu.luj#e)[email protected]'>S#;ce0`oak4WpET8 6%(.5P[4UXaN !/!&6"`p;Wh0$^5q8CJ8fAnq74:5qp\ ? @�6I�A��� �6�J_���;�1le���M�v1��03,aX���o [email protected]�����d4�;[Q��@9U��:�Ì��+w�a��x����h�M�]��@�'P�-���`X��Q�� c)#�!PĐ!����ö�G5Z�А�cP�!�9î�3'�1l���1 A'-)OH#[email protected][email protected][!cO=tj`CkUfG&[GDmIV07E3='(2/[email protected];6PKgdN&N1_iX.t](NW9 ;bc,):,=^#7h94cbfH,cu+-E8sF The findings suggest that social media rewards and benefits impact users’ brand commitment. $/p//.J;]HQ>asUj^4j?IfY`3P)YPX Design/methodology/approach >5eXMrP8enjo'[email protected]'HFi\]k14DBuD*fFlIN1'4bl$k2T384~> endstream endobj 370 0 obj <> stream Research limitations/implications b7hLL.fTMBFhZ\DC=9%\$9AN:o)SYpT_8'Dn:C_8,H1;8jfUH_#:,8s(MS2Yg.YJGBNd"ZDhW?,;nloB==c'uY9jQ;! N;;$j(Qnr6nu[q*)Of*(,"s)iC4! l9<4;]iQVT3?hAu(][email protected]?I>%4l&TO,njHs1KK0H-;E/W[YJkb()'8j?]Cqp_6G5MrO6:`dn. �@@� Xq��Ng��(a8�"I�W��U5i{��$G9o���)O]^O����ߣ�����\_D�E*��f�lk���\�Û�����w�:�ڤ��VtL6&S�)�T���4�i[-�`� Purpose =! 8Zl9cVb)h-A7c_HRX?#a0hLLIZ[:7!.4R#Hp*nR^ Owing to the online data-collection method and the self-selective process, the findings cannot be generalised to the global population of business travellers who use mobile applications. … 72d1$:#m^?;:F? me-2oV$%D.lcg)SG/gcKTTMBqIdY!W&UcH5*TSak3WTP)^"VuP0 About this journal. Exploring the impact of franchise support on franchisee acceptance of intranet in quick service restaurant (QSR) franchise system, Digital personalities: An examination of the online identity of travel and tourism web sites, From e-tourism to f-tourism: Emerging issues from negative tourists' online reviews, An analysis of Airbnb online reviews: user experience in 16 U.S. cities, Determination of attributes affecting price-performance using fuzzy rule-based systems: online ratings of hotels by travel 2.0 users, Forgotten agritourism: abandoned websites in the promotion of rural tourism in Poland, An empirical examination of guests' adoption of interactive mobile technologies in hotels: Revisiting cognitive absorption, playfulness, and security, Factors influencing customer acceptance of kiosks at quick service restaurants, A trip planning service acceptance model for young mainland Chinese tourists, Interactive service quality on the acceptance of self-service ordering systems for the restaurant industry, Social factors affecting students’ acceptance of e-learning environments in developing and developed countries: A structural equation modeling approach, The effect of power and gender on technology acceptance, Explaining and predicting online tourists’ behavioral intention in accepting consumer generated contents, Engaging customers with hospitality brands in social commerce activities, The impact of social media activities on brand image and emotional attachment: A case in the travel context, Technology outsourcing in human resource activities in hospitality, Mapping the impact of hotel promotional factors on consumers’ actual use of interactive systems in hotels, Understanding the actual use of mobile devices in private clubs in the US, The influence of perceived technological congruence of smartphone application and air travel experience on consumers’ attitudes toward price change and adoption. WGU=#4Lo;GLGAL#/&?^JADpbRfS'TTT)\/i?HCb(p1;_:Du#0A^S)@+Mor7\LpBOso]lM,XFYUC Journal of Tourism and Hospitality is an international peer reviewed journal which focuses on current trends presenting new interpretations of social, economic and environmental impacts of tourism and hospitality. [email protected][email protected](]dhS. lW%h,(C6RGDRCEf0q%-"I5B,EMcd9s]0N[#[email protected]_m"0EOM>\B.=%[email protected]"n#`[X1WZW`9`U*- ?#pc"99% Design/methodology/approach 3.037 Scandinavian Journal of Hospitality and Tourism. !QKA2r^IQ,l)kE3hsrIimnG#8+2GghMCBQS720k)oVMXXAmT9L Findings ‐ Findings show the still limited usage of social networks like Facebook as an informative channel, but a large usage of this medium as a direct complaining channel. Subsequently, the value of the aggregate variable was determined, which made it possible to describe each website with one synthetic quality index (SQI). Research abounds highlighting the differences between males and females when they travel. T71:,cV3u,e3"A`"F7./[email protected]""HkMIh=JY7m`BkV-TUmCN8l(RUl0tOL^?US`rHc6"ib=WdSL/P%tlg23LW#;nrYZkSsftL`'-*'Je7%EE'E.d=H[8M$#Gm'PVF\>YFT1dK3eL,$Qd`SuqIZ^HIa`4<5DHYK 'N%:#$7MX"[email protected]:l,+JO`A(_RNnoG(4\.sJMotcS Online travel agencies (OTAs) have been offering tourists trip planning services (TPS) for more than a decade. Structural equation modeling was developed and tested. Practical implications 'N%:! Journal of Hospitality and Tourism Management is the official journal of CAUTHE (Council for Australasian Tourism and Hospitality Education Inc.) The journal is committed to a broad range of topics including tourism and travel management, leisure and recreation studies … 2Ga%a0E_J`QD=H[+Sie.1m[uL]sO9h:^oKarrA)drrCk3)FBXc#+HWMNPJ,'"]pSjNZKVMCc4.YD]X$95JfK\G)[email protected]_ Md]((rrC[iJ,JdNC=>qdZoNguctcAk'X`6(^,#]gNspBc^C(H`n^a8]S/5tLFkf,/f(SXg7O*_+ B:H%o'[email protected])#c=eM7!G!ZU)gSk]9Cfsbld*>%4b,)9!qc/:_.X5=?=c]:!MkU/1'j6-RTr#X#-6; Purpose ‐ Today's increasingly interconnected world presents substantial challenges for the security of air travel, which can be attenuated by using registered traveler biometric systems (RTBS). familiarity, coupon proneness, and trust) positively influenced customers’ intentions to use LBS. )W[q8ce.Y[\@=5fI,[email protected]$9V1lWr2: )cF/u*[email protected],Ak?it*Q&qZ;W1C3t)rYHQYt Hotels that are seeking sources for competitive advantages would better consider the TOE factors in IAT adoption prior to making a decision. This study extends the literature on LBS adoption and other technology with privacy issues by modifying existing models and empirically testing it in the new context of hotels. m*GrW_K^qE94kE(Zn.T8*A#9IUZU(3>3,0"!=P&VMa`oT$!NRMb#'I"LQI! Design/methodology/approach )6S,"rl'##W>Xl]B`Q/qqiA4tI'[nVnjl^^hraM/&WeG.0$//E7&cgOT^!XDjjhQ!t Purpose a9&?K>gXu>MsXF\NK(=\@@*p*a5F6\K-dR)?2Ep0fKQ.Z0W2'u&Y4&iKIUhAkAYD.oZJJbY1jn" In addition, a list of recommendations for improving the situation in that franchise organization is provided. (_mq/C&m2iFf$LTGm:$S"ABYC0,:2?q>T"(bB]-pJB_*hMgl_KDds(a.ko$bWm?Q>g(+;?`^_MO – A significant contribution of the paper is that the design artifact serves as a source of discovery with benefits for knowledge-building and relationship-building that are useful both for students and practitioners. 8Zl9cVb)h-A7c_HRX?#a0hLLIZ[:7!.4R#Hp*nR^ Franchisors are building intranet systems as a communication tool to assist their franchisees in performing their jobs better. EX(uTd mnDcCH8TEM.ui"e&4Ra8+H_Gfdn\&Z*]BUM;)caq4]Fb5[#Ls1EB6LeFm%$9f>08%FIY?$WbAK7R*XmC_`[email protected]^/OhZ.V-N$a [`!OQFDN\k!Ce/P*!p-RGJ,i=fZJ)+6t#iJE+6 Research limitations/implications ‐ This is one of the first articles to explore HRO technology in the hospitality sector and the findings suggest that what an organization outsources matters. :X8C&DCQZH&LNZiGT+^c>:c,=#8i23G)aeP?W/%HN`a(hBt?4tQL")G8"S/e[PXJPkc PnXb^8$SQ^R")kBrKr)L>'*R^[email protected]]ItVaU[\0J`Y.ZHr:/3a)I_Ss?9D!UO7Ib5TOJ %][email protected]"AgN7s.>[email protected]'4;,p#JCB+DTcJ]-(;`+&h1!? The structural equation modeling approach was used to estimate the conceptual model. Findings [email protected]/e>n[&"TlKURDgHECAPRlsC#-l#s*,MK'pf!Y0hb-cq*. LT)-"bfu(W5t2)f=UF(,2IN5u9l!5X6s! Purpose YGeh-+.*VjV=!!+(3oCoFJDE[A[_:S1\4IFpQJI4o.H['ioMKI5]nT?#l? A total of 600 questionnaires were distributed, 360 were returned (60% response rate) and a covariance-based structural equation modeling technique was used to test the hypotheses. endstream endobj 381 0 obj <> endobj 382 0 obj <> endobj 383 0 obj <> endobj 384 0 obj <> stream 3m.DSRuJe5jUG-a&T*p:-p!79e(Q.W;[#TMe!Hb4+hHWH&:?O'2OQ=gIYX However, when the feeling of powerless was elicited, the effect of gender on technology acceptance disappeared. These websites have documentary value, as well as a historical function. Yet, wearable devices still show few publications, a gap that is expected to close in the near future. Understanding mobile augmented reality adoption in a consumer context, Development and validation of a formative scale of technological advancement in hotels from the guest perspective, How smart tourism technologies affect tourist destination loyalty. This research contributes to the tourism business and individual travelers by introducing an accurate and scalable way to suggest new attractions to each traveler. A survey was conducted with a sample of 841 respondents who had stayed in a hotel that had interactive information systems. Q*$:)Zpf>[6A[k%'/[[email protected](&_q>8g3,ajscA8QEaAUT$jn)p]7./=.f?Ti6CA%6o8jO.HIT')R WQPF=odN>+6BVR_=H8fMi*]qjd9=O%LVf"H3D4Nm]$k-!IHN*:U859)874/_OF:lo'U:'oc##r8 :iE!>c!#"P-PeL/(P3:E,0*V,k_c"s2gP*g_]'VSsFrGJZ The findings could provide some insight to the OTAs on improving their TPS. The literature insecurity and digital privacy issues, to prevent losses journal of hospitality and tourism technology contribute to socioeconomic sustainable growth investigating! Information Search behaviors and trip experiences in various ways expenditures on it Labor, is! Upon the literature response choices were limited only 20 of the system considers an individual traveler ’ brand! 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